ARTICLE 15 — LIABILITY FOR DAMAGE 15.1 The liability of Finnair and each Carrier involved in your journey will be determined by its own Conditions of Carriage. Our liability provisions are as follows: 15.1.1 Unless otherwise stated herein, international travel, as defined in the Convention, is subject to the liability rules of the Convention. 15.1.2(a) […]


ARTICLE 13 — ADMINISTRATIVE FORMALITIES 13.1 GENERAL 13.1.1 You are responsible for obtaining all required travel documents and visas and for complying with all laws, regulations, orders, demands and travel requirements of countries to be flown from, into or through which you transit. 13.1.2 We shall not be liable for the consequences to any passenger […]


ARTICLE 12 —ARRANGEMENTS FOR ADDITIONAL SERVICES 12.1 Subject to applicable law, if in the course of concluding the contract of carriage by air, we also agree to make arrangements for the provision of additional services, we shall have no liability to you for such services except for negligence on our part in making such arrangements. […]


ARTICLE 10 — REFUNDS 10.1 We will refund a Ticket or any unused portion, in accordance with the applicable fare rules or Tariff, as follows: 10.1.1 Except as otherwise provided in this Article, we shall be entitled to make refund either to the person named in the Ticket or, to the person who has paid […]


ARTICLE 9 — SCHEDULES, DELAYS, CANCELLATION OF FLIGHTS 9.1 SCHEDULES We undertake to use our best efforts to carry you and your Baggage with reasonable dispatch and to adhere to published schedules in effect on the date of travel. However, to do so, we may need to use a substitute aircraft and/or the services of […]


ARTICLE 8 — BAGGAGE 8.1 FREE BAGGAGE ALLOWANCE You may carry some Baggage, free of charge, subject to our conditions and limitations, which are available upon request from us or our Authorised Agents. 8.2 EXCESS BAGGAGE You will be required to pay a charge for carriage of Baggage in excess of the free Baggage allowance. […]


ARTICLE 7 — REFUSAL AND LIMITATION OF CARRIAGE 7.1 RIGHT TO REFUSE CARRIAGE In the exercise of our discretion, we may refuse to carry you or your Baggage if we have notified you in writing that we would not at any time after the date of such notice carry you on our flights or, if […]


ARTICLE 6 — CHECK-IN/BOARDING 6.1 You must have completed the check-in process sufficiently in advance of flight departure to permit completion of any Government formalities and departure procedures, and not later than any minimum time specified by us. 6.2 You must be present at the boarding gate not later than the time specified by us. […]


ARTICLE 5 — RESERVATIONS 5.1 RESERVATION REQUIREMENTS 5.1.1 Reservations are not confirmed until recorded as accepted by us or our Authorised Agent. 5.1.2 Certain fares have conditions which limit or exclude your right to change or cancel reservations. 5.2 TICKETING TIME LIMITS If you have not paid for the Ticket prior to the specified ticketing […]


ARTICLE 4 — FARES AND CHARGES 4.1 GENERAL Fares apply only for carriage from the airport at the point of origin to the airport at the point of destination, unless otherwise expressly stated. Fares do not include ground transport service between airports and between airports and town terminals. 4.2 APPLICABLE FARES Subject to Paragraph 4.3, […]